Why am I not receiving email notifications?
Our Workflows system sends email notifications to end users when certain actions are performed as part of a workflow. If you feel you are inaccurately not receiving emails, use the article below to troubleshoot.
Notification Triggers
Only the following system events trigger an email notification. If an event is not listed below, it does not trigger an email notification. Therefore, you will not receive an email.
| Actor | Event | Email Recipient(s) |
| Requester | Submits a request | All evaluators on that workflow |
| Requester | Adds a comment to a request | All evaluators on that workflow |
| Evaluator | Adds a comment to a request and checks the "show to requester" checkbox | The requester of that particular request |
| Final Decision Evaluator | Approves or denies an entire request | The requester of that particular request |
Account Type
Only SSO-synced users can receive email notifications. Manually created users -- even if the user name is his or her email address -- cannot receive email notifications.
Our Email Address
Email notifications come from notifications@veracityvs.com. In most cases, whitelisting this email address in your email client will fix any filtering-level issues with receiving our emails. However, network administrators may examine email traffic or other district-deployed filters that may be impacting the user's ability to receive emails from this address.
Subscription Status
Our email notifications do have an unsubscribe link in them. If the user has potentially clicked this link and unsubscribed in the past, this may be a cause of not receiving emails. If this is the case, please notify your Customer Success Manager who will be able to check your subscription status and edit it, as needed.