--- title: Why is a staff member missing from User Management? description: If a staff member is missing from the TMS User Management list, learn how to adjust group enrollment in your SSO to add them into the TMS. --- [Skip to content](https://knowledgebase.veracityvs.com/why-is-a-staff-member-missing-from-user-management#main-content) English Show submenu for translations [Customer Portal](https://knowledgebase.veracityvs.com/kb-tickets/new?hsLang=en) ![2025 Veracity Logo-1](https://knowledgebase.veracityvs.com/hs-fs/hubfs/2025%20Veracity%20Logo-1.png?width=230&height=71&name=2025%20Veracity%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer Portal](https://knowledgebase.veracityvs.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Veracity Knowledge Base](https://knowledgebase.veracityvs.com/?hsLang=en) 2. [Users, Settings, & Navigation](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en) 3. [FAQ](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#faq) # Why is a staff member missing from User Management? ## Your user list in the TMS is populated via your SSO group mapping and is synced nightly. Learn to troubleshoot the mapping and syncing to pull in missing staff. ### **How User Management is Populated** Your User Management list is populated by the members in the SSO groups that you bring into the TMS. When you map an SSO group, the members of that group then show up in User Management. These changes run via a nightly sync. You can learn more about how to complete these tasks below. - [Article - How to Map SSO Groups](https://knowledgebase.veracityvs.com/mapping-sso-based-user-groups?hsLang=en) - [Article - User Group Administration](https://knowledgebase.veracityvs.com/user-groups-for-tms-administrators?hsLang=en) If your district uses SSO login, you **should not** create manual accounts using the **+ New User** button. This button should only be used by districts who manually create accounts for all users. ### **About the Culprit: SSO Group Membership** If a staff member is **missing** from your TMS, it is because they are missing group membership in your SSO platform. For example, if you have mapped an "All Teachers" group in the TMS but a teacher cannot access the TMS and is not listed in User Management, it is likely that the teacher is not in the "All Teachers" group in your SSO platform. ### **How to Fix It** Veracity does not have the ability to edit your SSO user groups. In order to fix this issue, you must ensure proper group enrollment in your SSO platform. Whether you use rules and automation or you manually enroll staff in groups, you will need to perform this task. Once completed and once a nightly sync has occurred, you should see this staff member appear. If you have adjusted group enrollment in your SSO **and** waited for an overnight sync to occur and the staff member is still not showing in User Management, please contact your Customer Success Manager or submit a ticket via our Customer Portal. If a staff member *was* enrolled in the TMS and was synced out due to group unmapping, SSO account suspension, or other reasons, please note that they will need to be **reassigned permissions** via User Management if they are added back in.   - [Users, Settings, & Navigation](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#main-content) - [Navigation & Settings](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#navigation-settings) - [User Management & Permissions](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#user-management-permissions) - [User Groups](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#user-groups) - [FAQ](https://knowledgebase.veracityvs.com/users-settings-navigation?hsLang=en#faq) - [Directory & Product Management](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#main-content) - [Directories & Their Products](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#directories-their-products) - [Approval Statuses](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#approval-statuses) - [Filters](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#filters) - [Resources](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#resources) - [Public Catalog](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#public-catalog) - [Tips for Admins](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#tips-for-admins) - [FAQ](https://knowledgebase.veracityvs.com/directory-product-management?hsLang=en#faq) - [Workflows](https://knowledgebase.veracityvs.com/workflows?hsLang=en#main-content) - [Workflow Editing](https://knowledgebase.veracityvs.com/workflows?hsLang=en#workflow-editing) - [Workflow Evaluating](https://knowledgebase.veracityvs.com/workflows?hsLang=en#workflow-evaluating) - [Admin Tips & Recommendations](https://knowledgebase.veracityvs.com/workflows?hsLang=en#admin-tips-recommendations) - [Contracts](https://knowledgebase.veracityvs.com/contracts?hsLang=en#main-content) - [Creating & Editing Contracts](https://knowledgebase.veracityvs.com/contracts?hsLang=en#creating-editing-contracts) - [Contracts Settings](https://knowledgebase.veracityvs.com/contracts?hsLang=en#contracts-settings) - [Reports](https://knowledgebase.veracityvs.com/contracts?hsLang=en#reports) - [Teacher & Staff Guides](https://knowledgebase.veracityvs.com/teacher-staff-guides?hsLang=en) [![Chill listening crop-3](https://knowledgebase.veracityvs.com/hs-fs/hubfs/veracity_verification_solutions_logo.jpg?width=50&height=50&name=veracity_verification_solutions_logo.jpg "Chill listening crop-3")](http://veracityvs.com) 709 S Jefferson St, Roanoke, VA 24106 [mailto:support@veracityvs.com](mailto:support@veracityvs.com) Copyright © 2025, Veracity